panaloko Privacy Policy

This Privacy Policy describes how panaloko collects, uses, stores, and protects the personal information of players who register and use our online entertainment platform in the Philippines. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy in full. We are committed to handling your data responsibly and in line with applicable data protection standards relevant to the Philippines. This policy applies to all personal information collected through our website, mobile platform, and any communications you have with our support team. If you have questions about how your data is handled, you are welcome to reach out to our support team at any time. We may update this policy periodically, and the latest version will always be available on this page with the date of the most recent revision clearly indicated.

When you register for an account on panaloko, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a valid government-issued ID to confirm your eligibility and comply with our platform's age and identity requirements. Financial information such as your preferred payment method and transaction history is collected when you make deposits or request withdrawals. We also collect technical data automatically when you use the platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.

The personal information we collect is used primarily to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the full range of entertainment services available on the platform. We also use your information to communicate with you about your account, respond to support requests, and send important service notifications such as security alerts or policy updates. Where you have opted in, we may send you promotional communications about new games, bonuses, and offers available on panaloko — you can opt out of these at any time by contacting support. Your data is also used to monitor platform activity for fraud prevention, responsible gaming compliance, and to meet any legal or regulatory obligations applicable in the Philippines. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis, and we retain your information only for as long as is necessary for the purposes for which it was collected.

panaloko does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and game software providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information — for example, in response to a lawful request from a government authority or regulatory body in the Philippines — we will comply with that obligation while taking reasonable steps to protect your privacy interests. If panaloko undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, and you will be notified in advance where required by applicable law. We do not share your data with any third party for advertising profiling or behavioural targeting purposes. Any third party that receives your data is bound by strict confidentiality and data security obligations consistent with this policy.

As a registered player on panaloko, you have the right to access the personal information we hold about you and to request a copy of that data at any time by contacting our support team. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so by reaching out to support — please note that certain data may be retained for a period required by law or for legitimate business purposes such as fraud prevention and financial record-keeping. You have the right to withdraw consent for any data processing activities that are based solely on your consent, such as receiving promotional communications, without affecting the lawfulness of processing carried out before the withdrawal. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all data rights requests seriously and aim to respond within a reasonable timeframe.

panaloko uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted, and access to personal data within our systems is restricted to authorised personnel only on a need-to-know basis. We conduct regular security reviews and maintain internal policies to ensure that data handling practices remain aligned with current best practices. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the relevant authorities in accordance with applicable legal requirements in the Philippines. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by law or for legitimate operational purposes. Once data is no longer required, it is securely deleted or anonymised in line with our internal data retention schedule.